Shift ownership to Enterprise or Google for NonProfits?
On behalf of my community (e-NABLE: a global network of volunteers free open-source 3D-printed prosthetics), I am exploring the following strategy:
* Enroll my 501(c)3 non-profit in Google for NonProfits. (done)
* Activate Google Plus for e-NABLE .org (done)
* Establish jschull@e-NABLE.org as moderator of our existing consumer G+ community. (done)
* Wait two weeks so I can transfer ownership of the existing community to jschull@e-NABLE.org) (waiting)
* declare victory and survive the consumer G+ shutdown
* keen an eye out for better alternatives
This required some tedious administrative work with G+, GforNP, and G domains, but as far as I can tell, it seems like a viable strategy. I'd appreciate comments
Note: my non-profit's mission is (in part) "to provide free open source 3D printed prosthetics for children and underserved populations through a network of volunteers." I am toying with the idea
* of expanding the mission to include other opensource humanitarian efforts.
* offering safe harbor in G+ to other groups that fit the mission
* inviting voluntary donations to support administration (the public radio
I'd value your input.
On behalf of my community (e-NABLE: a global network of volunteers free open-source 3D-printed prosthetics), I am exploring the following strategy:
* Enroll my 501(c)3 non-profit in Google for NonProfits. (done)
* Activate Google Plus for e-NABLE .org (done)
* Establish jschull@e-NABLE.org as moderator of our existing consumer G+ community. (done)
* Wait two weeks so I can transfer ownership of the existing community to jschull@e-NABLE.org) (waiting)
* declare victory and survive the consumer G+ shutdown
* keen an eye out for better alternatives
This required some tedious administrative work with G+, GforNP, and G domains, but as far as I can tell, it seems like a viable strategy. I'd appreciate comments
Note: my non-profit's mission is (in part) "to provide free open source 3D printed prosthetics for children and underserved populations through a network of volunteers." I am toying with the idea
* of expanding the mission to include other opensource humanitarian efforts.
* offering safe harbor in G+ to other groups that fit the mission
* inviting voluntary donations to support administration (the public radio
I'd value your input.
Keep in mind that your G Suite Community will only be visible to members of your G Suite domain. It will not be a public resource.
ReplyDeleteAs I usually ask in circumstances such as these: What are your goals?
If you want a public discussion, or a publicly-visible discussion, you'll need a different platform.
From looking at G+ Communities data, it's clear that "open" vs. "closed" membership reduces group size massively, by roughly an order of magnitude. I suspect private groups are even more strongly impacted.
The resulting community may be more robust, though I tend to doubt it in general.
Also bear in mind that Google have not yet announced what will happen to non-domain-restricted communities, so it's possible that the community may not exist after the sunset, even though it's owned by a GSuite user.
ReplyDeleteJulie Wills Is there a list of things Google have not yet announced, perchance?
ReplyDeleteThere are three possible outcomes. I don't have any inside knowledge, but I suspect option 3 is most likely.
ReplyDelete1. The absolute best you can hope for us that existing members of the community who are also GSuite users will still have access to it.
2. Existing members who are already using a GSuite account in the same domain as the owner will still have access to the community.
3. As the community is not domain restricted, nobody will have access to it (but you could create a new domain-restricted community for volunteers who have accounts in your GSuite domain).
Edward Morbius No
ReplyDeleteAdding to Julie Wills's comments above:
ReplyDeleteAny G Suite community is likely to be both a new community and have new members, in the sense of dedicated G Suite profiles tied to a domain. You may have the same people participating, but content and profiles will be entirely new.
There is no present mechanism for importing content to Google+. I'm not aware of the situation for G Suite, so please check me on this.
But effectively, you'll be starting all over again, the one benefit being that you'll be arriving at a (mostly) known entity, though a markedly different aspect of it.
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/yWOqbMLPhzOk_eepuQs0isHwWBZCpH90Wk_9JhAO09Ti7MpSTb6Vz3sSZU9xESpoydWzp7v9lU3YtI4jSXSP0O1g9KZeWjCLJwmd=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/AR9L0cp5FA4vjFCjRvsH2tWD_p_BW6NTshDdPh-EvNoJE6BU9o3Q9Vul08HpaNKG8jeWeLpAdQ4Zcpa4HDu6dA5-oMqbfIjp3uRa=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/9H-Rn16YJ_I88USJd_egUNGOM--30f0zych9i805p1aPF7BjLIKIENz94CLkV5HWbJ9PCHn3Yh_eaI6oKnDS5sbwp1twnxRjbRg-=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/p-eLh6-DXaXJwfHUS3QvyIgOxFS7oKI4Hgxhhs14DM9aRR92xhjr41ovjAyVafRzk9Zw9YE-MMu1QQFh56DOKMkhARvZQuXQMMGF=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/75h-rEXNPOabzzPG6ruqGEPH_Jyh2EENRbfjONrYOWsH7mUpCabicgF9jjio3QkTPZubof8YOxOLIzQJLkCyHhzZPKW9XpIx966K=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/NBqDlj3C_qCNeVw1a62Z8F1aGnZRSNInnnLmVgtU5KvAu2mcHEu7BucFH97cK6g4cPXm8Hag8K-5ctMWtGyTuudlWBa4neP7AGvr=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/xzIh1C9IRbpFE3wtQ3TQbdK-FvOeqK6qc6lktSG8_HPhDrTOHqAqzCS9fvMgvltIc3i5zrMxWe8JqeLjHOLUTN2gtrpeH4Q-QVnJ=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/BG7QlxkVVetz7mqhDKAsujFkBwBupD1tsIDQzKUZWQm9MvNZQ9xa2_zgwqJ0t5nZS9bvpus9FVRZ64I8IxSEK-xgSgqqPv1MArUZ=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/PbDAiSj0yFWOH1BWQ4rsczUkhFDkVNQJjLLkvvTd3vx-7ZxUIdAInGrO6ZbK1uqDIpcf-H4qQfQv7Vl5Q9n0z7usE3tZKbAu4Uyi=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/MtYKtH8NIWCc8E8y3NWdQmiGDjficW2qcZughwgCuN7VIuDIqdUiYr3Y32CoP-xaGYxrTewFYOkwqu1-HDgDqWd4uM2pp7TTanUR=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/iib25Yl66PEo8CTmGqyUG7yF3PfJLrErvT7XFu1c9mcy3w6AoNxTgrBEvCNm-UtcaZZqvLFEFAEeXgKGnx1bzlHpc-X8ND4WJTnZ=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/HGXl2z5apYvZKdQd3f3W-p0vYn3L1XpuuxeLfO6NXrTfOsgRX794fL0gFUtCpaSC9eWSu2j4fuRs76j3UcmqOFAneC8iQHt-bTRw=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/eNtJaSsDtfZ5A0jZngUhKejF_w_BE_aml-Zyx6jnNXOeRAh-1yPGrKWMlxi7yijrRL_-W6B8YcdHhBpMXZ8WCN4gBzjzffB5Kq2v=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/n6eUWNFv5l6toMYEIPl99Wic4WbONc3iKJrO5msnrAb-e7zRtH06Tkoht2lywn1lK6KwmgT7G-AiEEjknbKiM0dxWvtglLaYtewz=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/Yk5IapUPltXc9zW6ULBlCMz3W3wR4aJJ5ckeD6N24HQyvGflMbEOq7BMe_fED8S8IixI8jOCDIx3qZI3QdqUujN_gWymaXeg2rOV=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/IcmwYd72p6YBpL2dZeQir-CXymSjb8VPvrY46D1sP8hveaW2oaY03kExEiIKfLdQTCijgrhaETba-1oVzUJrVRCaRYzWdoNMwX50=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/2MIL5fQesL9MByACW4WdtKWgy2BuV8FLt-N0QFMeGSxt76itIMx7D_bpVgoO8Wkgz8SEuT7Cm4R7tu6QEZMr0D7RfLySxjjgXZe6=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/4Q5X7ZjQUkLmTLjtP5M2k4aum2-KAWWDnTKOsLFVRdSmhON0wN0Yt8u8ihk4mieSSErHmAeYQv2HBydGn5hQ38YFJ9ZRAZaUakAz=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/b18j-BC6Kw54hI0vfGxviXGdy2Ph5hEWmiUV8HJcrscGnkxuTIcr6Dk26seJGP97KtE5__y_SbbWbLdBqQ4lXfi5QcxCBpSSEOEg=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/zOV-T_h25hYEp1MDuDjw-_Kc--4sGIR4X8bT_6V_rcS4AaCo0ln-oOj1HZJPVZmqbTpuFtBeOKff_OzU5ZkNP0CnT-3hsGqEYkdn=s0
Julie Wills and Edward Morbius
ReplyDeleteI'm not saying I believe it, but the G+ support person assured me that the community would remain accessible to non-e-NABLE.org users. "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
We can test some of this now.
I invite you to join a "test e-NABLE.org community"
https://plus.google.com/u/1/communities/114686550056560567757
https://lh3.googleusercontent.com/2FUHHB0N1bTZF35HLUext94j_V4OyFhWFdBAYrc2xjniGM0EchxqHo6rn1bDU2wn5TxVBNQF7vynifWU4v9iMjLPpoPc60loOKJO=s0
Jon Schull If you can sweet-talk your Google+ Support Person (does such a thing exist?) to pointing out any public statement of this fact, I'd very much appreciate seeing it.
ReplyDeleteI've been updating the #PlexodusWiki FAQ, particularly here:
social.antefriguserat.de - FAQ - PlexodusWiki
Thanks.
Also: is there any sort of official G Suite support channel?
ReplyDeleteI don't know about a channel. But there are real humans available once you're enrolled in GSuite, and they've been responsive.
ReplyDeleteJon Schull I'm asking as I base information posted to #PlexodusWiki on published and publicly-visible, authoritative, sources where possible.
ReplyDeleteGoogle have made those awfully scarce.
Again: if you can get such a reference from your support person, I'll link it.
Jon Schull I should warn you that in my experience, when it comes to G+, the GSuite support team are frequently mistaken.
ReplyDeleteIn particular, they don't support anything that crosses the border between the domain and the outside world.
GSuite support (for paying customers, at least) is via https://support.google.com/a/answer/1047213?hl=en)
ReplyDeletesupport.google.com - Contact G Suite support - G Suite Admin Help
Jon Schull All you can test is that people outside your domain can join a community that you own. And that is already known. It won't be a problem.
ReplyDelete(BTW, I am using a GSuite account.)
Jon Schull I've joined that community. I notice that it's hosted on plus.google.com and not .
ReplyDeleteAre you sure that's the G Suite community?
Edward Morbius That's normal for all GSuite services. The URLs are no different from consumer accounts.
ReplyDeleteDomain administrators can in addition choose to add sub-domains for the various services if they wish. But they are by no means necessary, and don't even have to be the same that Google would use.
So it would be perfectly possible for me to access my GSuite Calendars at calendar.google.com, or, if I (as domain admin) set up a sub-domain for it at diary.
Here's what a GSuite user sees when creating a new Communityhttps://lh3.googleusercontent.com/dL-oIWiAua8rnQKppAnu1qd34Cq51b6jFt3aEH2w0B2xj53nSdvUb9gFQeErAs8fLLmgEDaIT8pBnBs=s0
ReplyDeleteJulie Wills Thanks.
ReplyDeleteIf G Suite members will continue to have access to my data posted to communities, while I don't, then Google will have a problem on their hands.
ReplyDeleteI seriously doubt that any non-domain-restricted data will survive the Consume G+ shutdown.
Filip H.F. Slagter That's my best guess too.
ReplyDeleteFurther more, leaving communities open to consumers, would fail to address the whole privacy leak issues that are the (supposed) cause for the entire sunset of Consumer Google+.
ReplyDeleteMy guess is that the support member was either:
* misunderstanding the question
* was only talking about the current situation, and not explicitly about post-shutdown
* is using a scripted reply just to keep people from raising a stink till it's too late
Of course, I could be mistaken. However, based on what limited information Google has actually brought out, and based on their history to shut down projects, as well as the risks with the GDPR it would bring along, I really doubt the suggested outcome of non-domain-restricted data surviving the g-pocalypse, or even remaining accessible by non-GSuite members just as long the owner is a G Suite member, is the actual truth.
A couple of G Suite FAQs from support.google.com - Google+ FAQ - G Suite Admin Help that sound relevant:
ReplyDeleteCan I enable Google+ for my domain if I'm not a G Suite customer?
No. You need to sign up your domain for G Suite, because users need to sign in to the service using their domain email address.
What happens if a user leaves our organization?
If you delete the user's account: All the user's Google+ data will also be deleted. Depending on your organization, however, you might want to let the user export his or her Google+ data first.
If you suspend the user's account instead of deleting it: The user won't be able to access Google+. Their content is temporarily inaccessible to collaborators, but not deleted (As an administrator, you can access the user's suspended account). If the account remains suspended, the user's data is deleted between 30 to 60 days after suspension.
Of course, if I'm mistaken, all Google has to do is come public with more detailed information, so we can all stop making assumptions.
ReplyDeleteYour skepticism may be well-founded. I am skeptical about any assurances we get along the way, too, so time will have to tell.
ReplyDeleteHowever, your guess implies that Google is going to decimate existing enterprise-based mixed-membership communities. That would not be well-received by their enterprise customers (but they may do it anyway). My guess is that they will unravel consumer-owned communities first and enterprise-owned communities later. But your guess is as good as mine.
If you want to harass a support person, you can get a free GSuite trial account and then support people become available. But they are probably as unclear about the true future as anyone else.
Jon Schull My strong sense is that Google haven't made announcements for several possible reasons:
ReplyDelete1. They're uncertain themselves.
2. There's an internal power struggle.
3. They're scared.
4. Talking to 3-4 billion people is a PITA.
The first alone is not reason to withhold from speaking. Addressing the uncertainty head-on would be useful information. And it's strongly probable and readily evident, regardless, so there's little accomplished.
The last is also something that's kind of a given: Google have opted to play on this stage, they'd better get good at it. As another frequent Google commentator likes to say: "you knew the job was dangerous when you signed up for it" (or you damned well should have). It turns out that the process of two-way conversations through the megaphone of public media (Internet or otherwise) is hard. I thought Google's core competency was in addressing Hard Problems.
The third item, alone, also shouldn't be a blocker, though various elements (wall street or legal risks) could certainly aggravate it. If the concerns are with Google's users, openness should help. If there are other risks being faced ... the problem becomes more difficult.
I'm starting to lean to the power struggle idea, possibly a leadership vacuum (Page and Brin have been increasingly conspicuously absent, it's not clear that Pichai is up to the task, and several past hires, most notably Vic Gundotra, and possibly ultimately Eric Schmidt, are proving catastrophic to Google over time. Dragonfly and other factors (harassment, political landscape, alt-right) are also clearly in play. Several side discussions have suggested that Google is less a monolith than a large number of particles flying in close formation (particularly as regards product offerings). Times have been easy, fueled by advertising dollars, for a long time, this makes it easy to accomplish a great many things, but acquiring and achieving discipline is not one of those.
Unfortunately, none of that makes disclosure likely. That would prove disappointing if it's the case.
The "Talking to 3-4 billion people is a PITA" part is also an issue I have with them. So far they've only communicated through their blog(s) and (to lesser extent) their social media accounts, and relying on third party media to report about it.
ReplyDeleteNone of these are primary news sources for updates about the platform for its users. Why haven't we received any notice about this via e-mail yet? We had to register for this platform with a Google account, which AFAIK requires an e-mail account, so why not send notice of the shutdown via the e-mail addresses they have on record?
Filip H.F. Slagter It's not so much the talking to 3-4 billion, as when the 3-4 billion talk back.
ReplyDeleteIt seems that Google are so averse to that latter that they fail to talk in the first place. And it is a legitimate problem that much of the 20th century was dedicated to addressing (interoffice memos, the word "hello", triplicate forms, standard forms, public opinion surveys, focus groups, etc., etc.). But one Google really ought to have anticipated.
"Conversation scales poorly."
Jon Schull It really makes no sense to suggest that consumer accounts will continue to have access to G+ Communities when they won't have access to G+ at all after the sunset.
ReplyDeleteAnd leaving some users with access to Communities where some of the users can no longer access it seems unlikely for many reasons, including privacy for the newly non-existent users, who will have no way to update / delete any of their contributions to it. To handle this in any way elegantly would require programming effort which seems unlikely to materialise when limited resources have other things to do.
Use of Google's consumer products is like cheap hosting providers: it's great as long as you have no issues, but when you need to get an issue fixed, or have a complaint, you might as well be talking to a brick wall...
ReplyDeleteI was actually surprised I managed to talk to a real human being (though with today's AI one can never be sure), when I needed to contact Google's Cloud services sales team about a billing issue that suspended my billing account. (They'd charged me a single Norwegian øre (0,0012 United States Dollar) and my bank had declined the charge to my credit card because it was below the threshold...).
Jon Schull Could you please provide the exact wording (as far as you can remember, if there was no written record) of what was said, and the name of the person you were speaking to (or any other information that might help track down who it was, such as the exact time of the call).
ReplyDeleteThanks
Julie Wills I can only repeat myself. This was a GSuite tech support chat yesterday or the day before. I asked that whether the community would remain accessible to non-e-NABLE.org users. The answer was "yes." "It's just the ownership that will change" (i.e., existing users would not need new identities and old data would be preserved).
ReplyDeleteI urge you to repeat the experiment.
Jon Schull Thanks, but mine is a legacy free account, so I don't have access to the support channel.
ReplyDeleteWhen you say "chat", do you mean voice conversation, or instant messaging (in which case there may be a log of it)?
And could you please give me any information that would help identify who the person was that you spoke to, so that the G+ team can check with him/her to clarify what they understood the question to mean, and what they meant by their answer.
(Approximate time of day - including your time zone - of your call / messaging session, gender, any accent if it was a voice call, etc.)
One could speculate that a typical use of enterprise (G-suite) G+ would be to run external support forums. The difference would be that the organization hosting the community would now be fully responsible for its users and all the content and Google becomes merely a technology provider.
ReplyDeleteBernhard Suter Seems far more likely that it's strictly for internal comms, though I'm basing this on limited understanding.
ReplyDeleteHow could external forums possibly work when only GSuite users will be able to access G+ at all?
ReplyDeleteBesides, any existing limitations with using G+ on GSuite accounts are about the boundary between the domain and the rest of the world, so the safest bet (until we hear for sure one way or the other) is that G+ will only be available within a domain, as an intranet communication platform, which solves those issues at a stroke.
Julie Wills it was by chat if I recall. I looked for a transcript.
ReplyDeleteJon Schull Thanks. Even if you don't have a transcript, Google may have.
ReplyDeleteIf G Suite support uses the same Live Chat system as Google Cloud Sales, a chat transcript is automatically sent by e-mail from esupport [at] google [dot] com with the subject header "Your chat transcript for [Case #123456]".
ReplyDeleteI'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/Ho9VHzQ-DdqGGIL4tDzstRwVEdUfFCfhLuN21YNDFcBOkUncOPPbmc38tBd3ArSkvyu26y4wt_WCjfcekNSnLRAQaZvu7HeA0yaW=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/0-Sd2Pr3Bwcdp8UQEBcO7zXSLTxdFl_fngLLDWrLTgBKnMoapZbKRcoqNgxzIL9YEzLl2N719qyG1bCSWIeP1bM5yto331doHj0k=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/mkhJjcTSEbIsbeCzVFsT1AKRO0qHiKgJo9OoeT6NF3lEDRP5DVXD3R4TX39pJ8f2S2-mrBLp6rOSjsDwPEbrToyTY9pd7NN8XCSY=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/_bZhdnELdX0MZHqLOGGJai_qoVamLnudCjkxbhPyzstUs_v0aolY3aY_7Zlj-oGZZ2-ewhdG708VhJC60ZfCdMGMGEyi8rQ5u7B8=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/FJlpXo1xjIvw_h-WW2Gp3PBGRyp-jJadVGIemaI3twE4VG1YstBZv-VjiO-mk9ONw8x9NjI6qfDgBhFShok9KVvx-NO6nbdR6nVV=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/MbcAila0kkSOez172CB4KcaQXxNJawzJbUImubbnbuQInLpWfYtSnP1OfW2R8Pk4d0PD45SKAOa12ZHUF9G3RXL9mgNGG8O7wvm8=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/NpTQCUZFn_ZiK-Jn8whCX3FUZsvFvcb8Z8e_DVPjSOccvuDhdF4WAHJlxJUL2mZXtHrtBmILVCbHQYC29DrJ1RutiIE8DHw2TDsi=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/jJaix9iRlVtz4AxijKk_HG5lK0MLNPEOlaJRgGOLY6OThGHlxQtvyz70rFazqLIbOdJ1tG3fqvS9mIiQrIXkAVvbsxwft_NcfGzm=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/bmRVhZsWqjlj29trcUrPvpv8vGaO2h9dtbitut1Cfq4JLkx_4SsjCcT84uBv0T6f7ldewhA9AqHGFtaFwT-j3lplvxzz0ezLjIed=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/KwHv9Oj-G_LNjHKvhLaTEY3sAeygZXR6oKJ33zauwyflNLZe-hGys8nAX79YHu6GqB7IFHPUQ8N-rEa9m6f8CCunh-MO-OTucB05=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/tojBctPpIwzo4OX3ItlTloU5FqU6a3vPk4jpjuBf_fTiPUp7b_kFL7ZcwPJ8_rkF0FyLwMtWtpROEMCgjIrdzVtjlD4rM2XdQS12=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/LsWA-D9OC4NRkG2Dd7QkjSOmw5dT3TYnXEVXQGathXqfb0rXYRNUS6LR7cLppNL-ZrmHOxkO4GHQPSgi8sAWBfGfDHinl3gVYT9D=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/nDjnbqA6JJiejEJcKFtrt-t_6Ys3mWPvz61zu60gtHbwOO-6EfmH059ZJqzPDzwe6bZb_jmf5EksrU8lukggDbtzXqDBHYI68Wkh=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/Bj2DKz0f8U0qrVKdTIZz6obYheqy_1zG6EH70FeZCVcsi4KxoIif0HPKcFisD17md3NybhmfJ8qlQy1T-1xL4ZzgkG8pIgaWEcrH=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/rJ7IFMJT85XljCjKuI5kL0cC1LDavfsDOkv14vB3oELN29CDRH9k4uIkAdRT3J-iV9ZEhQc3FqPK7aEuB6ZA3O0kSk0iBI8IZLl_=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/EExVBOQp4gbZKpvPJzMCY6TZOURqsUsRpJJtfeBmVSQYxoZvtdREjueffecvlQnbFR5xX3sLq0Up2sBw2shcfvtQNpZ3JBnTF3aM=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/Vqjtm656XcUX-zRUV_-4z4WH172-mJ4ylWBz6f8vfgLKjno9W2rBaUqUWdkIYqooY79X5kZSP3GRBjcJNcssBrZybHioVIk4Hfgl=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/-QlNL3RQfH-Tvc5nswZltnrYf75iaFCGVtYP2R_O6Ej2RnwA0bZtqKIABuGiPsGkd10tV9-xkUR37j2kEqGYlJJjIJzox6-tyUAN=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/OI0ZjHffCt8Z9uapUPULcHtXGOQbe4Y4KqQi24eCarG0i1HDTWAN_0qBEFF1ncdhcslARsXzi3FAGW0ruv54ZlLsogoIgM86_AMK=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/D3NTKqap9PEo2S7MRI7G_sl8dtL0fg7C9J5DKTFCazVYZbIXrY44GlzgIxj8vvGmm_ps2-_saHZEWxMcQEcL6YhJDZ0qQ2XUTuGH=s0
I'm grappling with a similar problem as I have Gsuite users and non-Gsuite users. I'm working on the following assumptions, but they are simply assumptions. I would love to think that posts shared with Gsuite users will remain (the top right box) but I just can't imagine it happening, as it would require the APIs to get those posts to be maintained but only internally.
ReplyDeletehttps://lh3.googleusercontent.com/8okKZd7eSK1IyZ16JhA-pL0_lupGsIStgS3aZBVx2p1hHF_PVNavU_4EIQY8KRfvkqUFraJhn3ljP9i8yj45tvLzTktExDiEI33Q=s0
Stephen Edwards We are still waiting for announcements from Google on all of this.
ReplyDeleteJulie Wills Any commitments to announcement date(s)?
ReplyDeleteEdward Morbius Not that I'm aware of
ReplyDeleteJulie Wills Thanks. The lack of communications got ridiculous several months ago. Now it's simply obscene.
ReplyDeleteUPDATE
ReplyDeleteAs reported here a month ago Gsuite support told me I'd be able to transfer ownership of my community from G+ to Google For NonProfits gsuite.
Today they (a different chat person probably) said not so.
The best option, he said was this:
"
Thanks for waiting, to be able to export all your G+ data please follow the instruction in the following Help Center article.
G Suite Support, David5:12 PM
support.google.com - Download your Google+ data - Google+ Help
G Suite Support, David5:12 PM
I'm still checking if it's possible to import the data to your new G+ account and how to do it.
5:12 PM
I believe that covers MY information, not the whole community's information. Right?
G Suite Support, David5:13 PM
Yes, there you can choose to download the community's data.
5:13 PM
OK good
5:14 PM
(waiting for information about how to import)
G Suite Support, David5:17 PM
Thanks for holding, directly with the app you will not be able to upload the data. I checked again with my support team what options we have available but it seems that the only way to import the data would be through a third party. The issue is that we don't know any third party with the ability to do it, in this case you can get the data exported and look for a third party so they can help you to import the data.
G Suite Support, David5:18 PM
Unfortunately I was not able to find further information.
"
They have no third party to recommend and couldn't explai what magic a third party might use.
(Also promised transcripts of tech support chats are not arriving as promised.)
I politely suggested that this was a hell of a way to run a railroad.
Jon Schull Thanks for the update and transcript.
ReplyDeleteJon Schull you haven't updated your initial post for a while.
ReplyDeleteAnyway.
You can not migrate content from one G+ user to another.
You can not keep any content from non-GSuite users in your community. It will all be deleted some time after 2 April.
You can keep your community alive, but it will be invite-only, and only available for G Suite users with Google+ enabled in their domains. For that to work you have to add your GSfNP user as an owner to the community before 2 April, or the community will be wiped out along with all consumer accounts.